Frequently Asked Questions
What is your delivery area?
123 Moonwalks delivers our moonwalks and party rentals to greater Chicago and surrounding suburbs. Call us at 773-683-1400 to find out if we deliver to your area.
Do you charge for delivery?
Yes. There is a small delivery fee that applies. Set up, sanitization, and pick up are included.
Do you charge for Credit Card Surcharge?
Yes.
How far in advance should I make my reservation?
We recommend you make your reservation as soon as possible to have access to the best selection of bounce houses and party rental equipment. Please call us at 773-683-1400 to check availability.
How much time can I have the moonwalk rental for?
The moonwalk rental reservations are good for up to 6 hours.
Are your moonwalks and party rental equipment clean?
Yes! Our moonwalks and party rental equipment are cleaned and sanitized before and after every use.
Do you deliver to the Forest Preserve?
Yes. 123 Moonwalks is an Approved Vendor with the Forest Preserve. We can provide and Insurance Certificate and Portable Generator for an additional fee. Visit our Extras category to add an Insurance Certificate and Portable Generator to your order.
Are you insured?
Absolutely! We are insured with an "A" rated insurance company.
How long can I keep the party rental equipment?
Our party rental equipment is good for the duration of your party (up to 6 hours). Please let us know if you need extra time so we can accommodate you.
What time will my party rental equipment be delivered and picked up?
Deliveries are arranged 30-90 minutes before your event start time. Pick-ups are completed at your event's end time to 60 minutes after. Please let us know if you have special requests so we can accommodate you.
Can a Park District, Forest Preserve or Company be added to 123 Moonwalks insurance policy?
Yes. They can be added to our insurance policy for only $89. We will then provide you with an Additionally Insured Certificate.
How much space is needed for my moonwalk?
We need a minimum of 2' of clearance on all sides of the moonwalk, water slide or obstacle course. The set-up location should be a safe distance away from any overhanging hazards such as branches, power lines and telephone lines.
What type of surface area can you set up on?
The area must be a clear flat surface that is free of trash, debris, etc. We can set-up on grass, concrete, asphalt and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.
Can you setup on top of a garage or deck?
No. It is not safe to setup in an elevated location
What type of power is required for the party rental equipment?
The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the inflatable jumper. No other electrical cords should be plugged into that outlet while the blower is in operation. Please locate and test your outlet to ensure it works. If a dedicated-circuit is unavailable, we can provide a portable generator for an additional charge.
Must I be present for the delivery?
Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules. Please let us know if you would like to add another person to the reservation so we can make adjustments to the rental agreement.
What should I do if the blower stops?
Remain calm and have everyone exit the moonwalk. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
What should we do if it rains or if there are high winds or gusts over 15mph?
Have everyone exit the moonwalk. Turn the blower off and unplug it from the electrical outlet and move the blower to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover with the tarp provided. Be sure to place the sandbag over the tarp.123Moonwalks reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Do item prices include tax and delivery fees
No, tax and delivery fees will be added upon check-out.
How fast can I get the quote?
You can get an instant quote via our website (https://www.123moonwalks.com/).
Do you deliver during weekends and holidays?
Yes, we do.
Do you offer overnight rentals?
Please check with our reservation team if your item is available overnight. You can call us at (773) - 683-1400.
Do I need to rent a generator along with the moonwalk?
Every inflatable unit requires access to power (3-PRONG outlet). If you do not have access to power or having a party at a park or Forest Preserve, we will require a portable generator to provide power to the inflatable unit. Portable generator (atleast 3500 Watts).
Do I order through email or chat?
Yes. You can reserve your party rental equipment with only a 25% deposit using a major credit card.
Do I need to purchase an additional insured certificate
Yes, Having an inflatable at a park or forest preserve will require you a special use permit. And for you to get your special use permit, you need to have an insurance certificate which 123moonwalks can provide.
Do we keep the blower plugged in the whole time?
No, as we have to keep them turned off during the time that we have inclement weather like winds above 15mph, storm or rain, and that is to keep everyone safe and avoid damages on the moonwalk. Also we highly suggest turning off the blower and storing it inside overnight for safety.
Do Parks have electricity?
Most of them do not have, and the good news is, we rent a quality generator to make the event successful. Also, parks do have a first come first serve rule.so secure your spot the earliest today.
Can we see a copy of your contract and safety rules?
Yes, You’ll be getting a link of your contract via reservation confirmation email.
Do you require a deposit?
Yes. You can reserve your party rental equipment with only a 25% deposit using a major credit card.
What payment methods do you take?
We take cash, checks, Visa, MasterCard, Discover and American Express. There will be a $50 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.
What if there is inclement weather on the day of my party
Inflatables cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your inflatable rental needs to be canceled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the inflatable is delivered and the weather later turns inclement, no refund will be issued.
What if I need to cancel my reservation?
You may cancel your reservation at any time by calling 773-683-1400. At that time, your bounce house will be automatically canceled and made available to other customers. To obtain a full refund, cancellations must be made at least 14 days prior to your event. After that time frame, your deposit is non-refundable.
What are the Safety Rules?
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size, or height. The maximum number of children allowed in the bounce house is as follows:
3. No shoes, eyeglasses, jewelry, toys, or objects of any kind.
4. No food, drinks, gum, candy, confetti, or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling, or flipping. Serious back, neck, or knee injuries can occur.
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower
The Lessee of the party rental equipment is responsible for supervising the safety and conduct of all participants in and around the inflatables at all times. The safety of all participants is the responsibility of the Lessee. Safety rules need to be read and understood by Lessee and all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the inflatables.
123 Moonwalks delivers our moonwalks and party rentals to greater Chicago and surrounding suburbs. Call us at 773-683-1400 to find out if we deliver to your area.
Do you charge for delivery?
Yes. There is a small delivery fee that applies. Set up, sanitization, and pick up are included.
Do you charge for Credit Card Surcharge?
Yes.
How far in advance should I make my reservation?
We recommend you make your reservation as soon as possible to have access to the best selection of bounce houses and party rental equipment. Please call us at 773-683-1400 to check availability.
How much time can I have the moonwalk rental for?
The moonwalk rental reservations are good for up to 6 hours.
Are your moonwalks and party rental equipment clean?
Yes! Our moonwalks and party rental equipment are cleaned and sanitized before and after every use.
Do you deliver to the Forest Preserve?
Yes. 123 Moonwalks is an Approved Vendor with the Forest Preserve. We can provide and Insurance Certificate and Portable Generator for an additional fee. Visit our Extras category to add an Insurance Certificate and Portable Generator to your order.
Are you insured?
Absolutely! We are insured with an "A" rated insurance company.
How long can I keep the party rental equipment?
Our party rental equipment is good for the duration of your party (up to 6 hours). Please let us know if you need extra time so we can accommodate you.
What time will my party rental equipment be delivered and picked up?
Deliveries are arranged 30-90 minutes before your event start time. Pick-ups are completed at your event's end time to 60 minutes after. Please let us know if you have special requests so we can accommodate you.
Can a Park District, Forest Preserve or Company be added to 123 Moonwalks insurance policy?
Yes. They can be added to our insurance policy for only $89. We will then provide you with an Additionally Insured Certificate.
How much space is needed for my moonwalk?
We need a minimum of 2' of clearance on all sides of the moonwalk, water slide or obstacle course. The set-up location should be a safe distance away from any overhanging hazards such as branches, power lines and telephone lines.
What type of surface area can you set up on?
The area must be a clear flat surface that is free of trash, debris, etc. We can set-up on grass, concrete, asphalt and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.
Can you setup on top of a garage or deck?
No. It is not safe to setup in an elevated location
What type of power is required for the party rental equipment?
The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the inflatable jumper. No other electrical cords should be plugged into that outlet while the blower is in operation. Please locate and test your outlet to ensure it works. If a dedicated-circuit is unavailable, we can provide a portable generator for an additional charge.
Must I be present for the delivery?
Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules. Please let us know if you would like to add another person to the reservation so we can make adjustments to the rental agreement.
What should I do if the blower stops?
Remain calm and have everyone exit the moonwalk. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
What should we do if it rains or if there are high winds or gusts over 15mph?
Have everyone exit the moonwalk. Turn the blower off and unplug it from the electrical outlet and move the blower to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover with the tarp provided. Be sure to place the sandbag over the tarp.123Moonwalks reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Do item prices include tax and delivery fees
No, tax and delivery fees will be added upon check-out.
How fast can I get the quote?
You can get an instant quote via our website (https://www.123moonwalks.com/).
Do you deliver during weekends and holidays?
Yes, we do.
Do you offer overnight rentals?
Please check with our reservation team if your item is available overnight. You can call us at (773) - 683-1400.
Do I need to rent a generator along with the moonwalk?
Every inflatable unit requires access to power (3-PRONG outlet). If you do not have access to power or having a party at a park or Forest Preserve, we will require a portable generator to provide power to the inflatable unit. Portable generator (atleast 3500 Watts).
Do I order through email or chat?
Yes. You can reserve your party rental equipment with only a 25% deposit using a major credit card.
Do I need to purchase an additional insured certificate
Yes, Having an inflatable at a park or forest preserve will require you a special use permit. And for you to get your special use permit, you need to have an insurance certificate which 123moonwalks can provide.
Do we keep the blower plugged in the whole time?
No, as we have to keep them turned off during the time that we have inclement weather like winds above 15mph, storm or rain, and that is to keep everyone safe and avoid damages on the moonwalk. Also we highly suggest turning off the blower and storing it inside overnight for safety.
Do Parks have electricity?
Most of them do not have, and the good news is, we rent a quality generator to make the event successful. Also, parks do have a first come first serve rule.so secure your spot the earliest today.
Can we see a copy of your contract and safety rules?
Yes, You’ll be getting a link of your contract via reservation confirmation email.
Do you require a deposit?
Yes. You can reserve your party rental equipment with only a 25% deposit using a major credit card.
What payment methods do you take?
We take cash, checks, Visa, MasterCard, Discover and American Express. There will be a $50 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.
What if there is inclement weather on the day of my party
Inflatables cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your inflatable rental needs to be canceled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the inflatable is delivered and the weather later turns inclement, no refund will be issued.
What if I need to cancel my reservation?
You may cancel your reservation at any time by calling 773-683-1400. At that time, your bounce house will be automatically canceled and made available to other customers. To obtain a full refund, cancellations must be made at least 14 days prior to your event. After that time frame, your deposit is non-refundable.
What are the Safety Rules?
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size, or height. The maximum number of children allowed in the bounce house is as follows:
3. No shoes, eyeglasses, jewelry, toys, or objects of any kind.
4. No food, drinks, gum, candy, confetti, or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling, or flipping. Serious back, neck, or knee injuries can occur.
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower
The Lessee of the party rental equipment is responsible for supervising the safety and conduct of all participants in and around the inflatables at all times. The safety of all participants is the responsibility of the Lessee. Safety rules need to be read and understood by Lessee and all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the inflatables.
